Refund Policy

We want Pro to be worth it. The free tier lets you design and preview every shape and hinge in 3D before you pay, so you can check a design will work for you first. If something still goes wrong, here is how refunds work.

Pro Lifetime

If Pro is not working for you, email us within 14 days of your purchase and we will refund it in full. Tell us what went wrong; we may be able to fix it, but a refund does not depend on that.

Pro Monthly and Pro Yearly

• You can cancel anytime from the link in your Lemon Squeezy receipt. Pro stays active until the end of the period you have paid for.
• If Pro is not working for you, email us within 14 days of your first payment and we will refund it in full, the same as for Pro Lifetime.
• We do not refund the unused part of a month or year after you cancel.
• If you were charged for a renewal you did not mean to keep, email us within 14 days of the charge and we will refund that payment.

How to ask for a refund

Email support@hingesmith.com with the email address you used at checkout and your order number from the receipt. Refunds go back to your original payment method through Lemon Squeezy, our merchant of record. Your bank may take a few days to show it.

After a refund

When a refund is processed, Pro is turned off for that purchase. See the Terms of Service for the rest of the terms that apply to purchases.

Your legal rights

This policy does not affect any rights you have under consumer protection law where you live.